**Last Updated: [04.12.2025]**
At DeltaLuxe, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we offer a straightforward return and refund policy.
### 1. RETURN ELIGIBILITY
To be eligible for a return, your item must be:
– Unused and in the same condition that you received it
– In the original packaging
– Returned within [30] days of delivery
– Accompanied by proof of purchase (order number or receipt)
### 2. NON-RETURNABLE ITEMS
The following items cannot be returned:
– Items that are personalized or customized
– Items that have been used or damaged by the customer
– Items that are not in their original condition
– Items that are damaged due to customer misuse
– Digital products or downloadable items
### 3. RETURN PROCESS
To initiate a return:
1. Contact our customer service team at [YOUR EMAIL] or through your account dashboard
2. Provide your order number and reason for return
3. Wait for return authorization and instructions
4. Package the item securely in its original packaging
5. Ship the item to the address provided in the return authorization
### 4. RETURN SHIPPING
– Return shipping costs are the responsibility of the customer unless the item is defective or incorrect
– Original shipping costs are non-refundable
– We recommend using a trackable shipping service for returns
### 5. REFUND PROCESS
Once we receive and inspect your returned item:
– We will notify you of the receipt of your returned item
– We will inspect the item and notify you of the approval or rejection of your refund
– If approved, your refund will be processed to your original payment method
– Refunds typically take [5-10] business days to appear in your account
### 6. EXCHANGES
We currently do not offer direct exchanges. If you wish to exchange an item:
1. Return the original item following our return process
2. Place a new order for the item you wish to receive
### 7. DAMAGED OR DEFECTIVE ITEMS
If you receive a damaged or defective item:
– Contact us immediately with photos of the damage
– We will provide a prepaid return label
– Upon receipt, we will send a replacement or issue a full refund
### 8. PARTIAL RETURNS
If you are returning part of an order:
– Only the returned items will be refunded
– Original shipping costs will not be refunded unless the entire order is returned
### 9. REFUND TIMELINE
– **Processing Time:** [3-5] business days after we receive your return
– **Credit Card Refunds:** [5-10] business days to appear in your account
– **PayPal Refunds:** [3-5] business days to appear in your account
### 10. CANCELLATIONS
– Orders can be cancelled within [24] hours of placement if they have not yet been processed
– Once an order is processed, it cannot be cancelled and must follow the return process
### 11. CONTACT INFORMATION
For questions about returns or refunds, please contact us:
– Email: customer@Deltaluxe.com
### 12. POLICY CHANGES
We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to this page.